4 Replies Latest reply on May 29, 2015 10:58 AM by billypilgrim

    Deleting old techs/request types - best practices?


      Curious what the best practice is for deleting old techs & request types.


      Currently we have a few Techs in the system marked as inactive that are no longer with the company.  If we delete these, will we lose the ability to search for tickets they completed?  What will old tickets that they were assigned look like?


      Basically the same question with request types - I know if we delete them, we can no longer search for that request type, but what happens to old tickets that were assigned that request type?  I assume historically, they don't really "delete" but rather just mark themselves as non-active?


      Maybe someone else has done this process and can share.