5 Replies Latest reply on Nov 9, 2017 6:57 PM by njoylif

    11.5 alert reset condition dependant on Acknowledge before reset


      Had this set up in the previous version but not sure how to set up now that tables are broken out.

      I'm hoping tdanner or someone else is able to help me with this...


      we need to "force acknowledge" before clearing the alert.

      I can't figure out how to tie the alertsactive table to the reset condition properly so that


      AlertsActive.Acknowledged=1 AND

      NOT <trigger criteria>


      it seems like when the trigger criteria is no longer met the alert gets removed from the AlertsActive Table -> this may be just because I haven't figured out how to tie in the ack and make it required.

      anyone have any thoughts?