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11.5 alert reset condition dependant on Acknowledge before reset

njoylif over 8 years ago

Had this set up in the previous version but not sure how to set up now that tables are broken out.

I'm hoping tdanner‌ or someone else is able to help me with this...

we need to "force acknowledge" before clearing the alert.

I can't figure out how to tie the alertsactive table to the reset condition properly so that

WHERE

AlertsActive.Acknowledged=1 AND

NOT <trigger criteria>

it seems like when the trigger criteria is no longer met the alert gets removed from the AlertsActive Table -> this may be just because I haven't figured out how to tie in the ack and make it required.

anyone have any thoughts?

Top Replies

egberto.zanon over 6 years ago +1

I know this is an old question but I believe that you can set the "3. reset condition" to " Create a special reset condition for this alert" , then select I want to alert on: "Auditing Event" then set…

0 tdanner over 8 years ago

The new alerting system has more capabilities than the old Advanced Alerting system, but with that comes more internal complexity. It may not be possible to modify the reset condition in this way. I'll check with the dev team and let you know.
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0 tdanner over 8 years ago in reply to tdanner

Looks like the best we have is to set the alert to "no reset condition" and manually clear it.
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0 njoylif over 8 years ago

ok, interesting. Thank you for responding. I'll take a look at that.
Have a great day.
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0 egberto.zanon over 6 years ago

I know this is an old question but I believe that you can set the "3. reset condition" to "Create a special reset condition for this alert" , then select I want to alert on: "Auditing Event"
then set the scope to all objects or filter it if you need it, and set the "Trigger alert when" to "AND" then add the original condition as being is not true (NOT shown here) and add Auditing Event, Action Type, isequal to, Alertt Acknoledged
I hope it helps
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0 njoylif over 6 years ago in reply to egberto.zanon

I ended up customizing the snot out of this. Audits had our teams asking for ack with ticket number and tech initials in ack notes before allowing reset.
that is great OOB way to require if only ack needed.
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