8 Replies Latest reply on Mar 16, 2016 1:47 PM by bpringle

    Has anyone setup Approval Process to trigger emails/Action Rules?


      Basically I would like to setup my ticketing system in WHD so that when a ticket that requires approval changes to "Approved" it triggers an email to a tech (not the assigned tech or client) but just an FYI, like I have Action Rules setup but they are triggered on creation rather than a specific ticket update.