1 Reply Latest reply on Sep 22, 2015 5:45 PM by boyjaew

    Unable to retrieve the requested package access denied

    stelo techno

      The software publishing packages are no longer accessible and returns the message below. This applies to all accounts which previously work fine by allowing the publishing of third party updates.

       

      Solution:

      This resolved the problem.

      http://knowledgebase.solarwinds.com/kb/questions/4014/WSUS+patch+causes+Access+Denied+errors+in+Patch+Manager

       

      WSUS patch causes Access Denied errors in Patch Manager

      Issue:
      The the following error occurs when you try to access any software publishing tasks in the Patch Manager console, and you are not able to connect to the update server.

       

      Cause:
      Patch Manager alters permissions on the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Update Services\Server\Setup registry key when it is installed alongside a WSUS server. This error occurs whenever those permissions are reset, typically when WSUS is reinstalled. However, Microsoft update KB2720211 also resets these permissions, causing the same issue.

       

      Resolution:
      Ensure the local Users group has read access for the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Update Services\Server\Setup registry key on all WSUS servers collocated with Patch Manager:

          Open Registry Editor (regedit).
          Select HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Update Services\Server\Setup.
          In the Edit menu, select Permissions.
          In the Permissions for Setup window, select the local Users group.
          Under Permissions for Users, select Read in the Allow column.
          Click OK.

       

       

       

       

       

       

      Problem:

      Unable to retrieve the requested package access denied


      Source: EminentWare.UI.MMC.SoftwarePublishing
      Exception occurred at 5/19/2015 8:47:18 AM: Access is denied
      DataPortal_Fetch method call failed
      DataPortal.Fetch failed
      Stack:    at Microsoft.UpdateServices.Internal.UtilClassFactory.CreateInstance(Type type, Object[] args)
         at Microsoft.UpdateServices.Internal.SetupInfo.GetInstallDirectory()
         at Microsoft.UpdateServices.Administration.Internal.UpdateServicesPackage.Verify(String packageFile)
         at Microsoft.UpdateServices.Administration.Internal.UpdateServicesPackage.Save(String packageFile)
         at Microsoft.UpdateServices.Administration.Internal.UpdateServicesPackage.Verify()
         at Microsoft.UpdateServices.Administration.SoftwareDistributionPackage..ctor(IXPathNavigable sdpNode)
         at EminentWare.BusinessObjectLayer.SoftwarePackage.SoftwarePackage.Read(SafeDataReader dr)
         at EminentWare.BusinessObjectLayer.SoftwarePackage.SoftwarePackageList.DataPortal_Fetch(Criteria criteria)
         at Csla.MethodCaller.CallMethod(Object obj, MethodInfo info, Object[] parameters)
         at Csla.MethodCaller.CallMethod(Object obj, String method, Object[] parameters)
         at Csla.Server.SimpleDataPortal.Fetch(Type objectType, Object criteria, DataPortalContext context)
         at EminentWare.UI.MMC.SoftwarePublishing.SoftwarePackagesViewControl.RefreshData(SoftwarePackagesScopeNode node, SoftwarePackageList list, Exception ex)