5 Replies Latest reply on May 22, 2015 10:00 AM by billypilgrim

    Announcing General Availability of Web Help Desk 12.3

    Peter Krutý

      It’s exciting to share with you, that we reached GA milestone for Web Help Desk (WHD) 12.3! Focus of this release was ability to link service requests into parent/child relationship and thus address various use-cases like

       

      • Model repetitive business processes, such as on-boarding new employees or scheduling maintenance tasks
      • Track your IT projects
      • Group service request tickets together for troubleshooting or create ad-hoc child tickets to fulfil requests

      Additionally it helps to address various feature requests, namely

       

      If you want to learn more about this release check out this post: Web Help Desk 12.3 Release Candidate now available!

       

      Now go and download web help desk from your customer portal or webhelpdesk.com.

        • Re: Announcing General Availability of Web Help Desk 12.3
          doughall2015

          My version is still “12.3.0 - Build #12.3.0.462-416175” Should this have changed?

          Messages still can’t be deleted.. Doesn’t seem like much has changed.

           

           

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          • Re: Announcing General Availability of Web Help Desk 12.3
            eber123

            Hello,

             

            To wait until the new version is more mature before it is put into production makes sense - but - the additional new functionality is very tempting to shorten the waiting time considerably.

             

            I believe a workaround would be to setup a test /demo WHD alongside the production one to test the a new version and to test changes in the configuration before they are implemented in the production setup.

             

            Maybe it would be a good for Solarwinds to provide an easy way to get some test / demo accounts for this purposes.

             

            Regards,

            Eberhard

            • Re: Announcing General Availability of Web Help Desk 12.3
              billypilgrim

              I have a question regarding using a Task to create linked tickets - shouldn't the Client also be inherited (or at least inheritable) from the parent? If I leave the client blank when creating the task, the child ticket gets created with no client. The only other option seems to be to have a default client for the task which seems a bit odd?


              Thanks,