0 Replies Latest reply on May 14, 2015 1:36 PM by jmmartin

    NPM Hadware health Undefined post upgrade?

    jmmartin

      We recently upgraded multiple solarwinds products, we are currently @ http://www.solarwinds.com/Orion Platform 2015.1.0, SAM 6.2.0, QoE 2.0, NCM 7.3.2, NPM 11.5, NTA 4.1.0, WPM 2.2.0, IVIM 2.0.0, VNQM 4.2 © 1995-2015.

       

      Post the upgrade I have approximately 50 Dell Servers/Blades/Chassis that now show a Hardware state of undefined.  I have tried uninstalling and re-installing the DOMSA client on the systems, and have tried repairs. This has not effected a repair of the problem. 

       

      I have also disabled the Chassis Intrusion sensor on them as it was staying gray constantly, but the hardware health in question will not go green, it continually sits at gray Undefined state.  Before I open a support request, Has anyone had a similar experience, or seen a similar issue?

       

      any assistance appreciated, Thanks, John.

       

      hardware undefined look.JPG