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LEM installation in windows server 2012 hyper v platform

I have a windows server 2012 R2 server with hyper v installed. after the successful installation of Solarwinds VM, the physical server cannot reach the Solarwinds server via web browser But ping with Cmd.

After contacting the techinical support from Solarwinds, she suggested to downgrade the server to windows server 2012 and we did it but the problem cannot be solved still. see any one here can share your experience with us!! Thank you So much!!