5 Replies Latest reply on Nov 7, 2016 2:24 PM by chadg

    Ticket layout. HTML Emails to the helpdesk turns into pages.



      Can something be done about the HTML to TXT conversion for the WHD? It’s awful, and probably one of the last Helpdesk software’s out there that doesn’t allow HTML(ish) content of tickets.

      Look at email1.jpg. A nicely formatted email..

      Now look at ticket1.jpg. Splatter!






      Doug Hall

      I.T Dept

      For and on behalf of Hazlewoods LLP







      +44 (0) 1242 680000


      Hazlewoods LLP




      +44 (0) 1242 680857


      Staverton Court



      Staverton, Cheltenham






      GL51 0UX












      <https://mydonate.bt.com/charities/stroudwomensrefuge>    <http://www.hazlewoods.co.uk/news/pension-auto-enrolment-are-you-ready.aspx>




      Hazlewoods is a member of  international. A world-wide network of independent accounting firms and business advisors.


      Be accountable to the environment. Do you really need to print this email?

      Hazlewoods LLP and Hazlewoods Financial Planning LLP are both registered in England and Wales with Nos OC311817 and OC300764 respectively, and have their registered offices at Staverton Court Staverton Cheltenham Glos GL51 0UX, where listings of Members’ names are available for inspection. Hazlewoods Financial Planning LLP is regulated by the Financial Conduct Authority.

      Hazlewoods LLP is registered to carry on audit work in the UK and Ireland and regulated for a range of investment business activities by the Institute of Chartered Accountants in England & Wales.

      Website: http://www.hazlewoods.co.uk<http://www.hazlewoods.co.uk/>


      This e-mail and any attachments are confidential and may be legally privileged. If you are not the addressee please advise the sender and delete all record of it from your system; please be aware that distribution, use or reproduction of this email is strictly prohibited and may be unlawful. We accept no responsibility for the content of this e-mail, or the actions taken on the basis of the information provided, unless that information is subsequently agreed in writing.


      We take reasonable precautions to ensure our e-mails are virus free, however, we cannot accept responsibility for any viruses transmitted by us and recommend that you carry out your own virus checking procedures.


      Message was edited by: Doug Hall - I just cleaned up the images that got converted from Inline to Attachments)