1 Reply Latest reply on May 13, 2015 11:34 AM by apap

    Retrieving deleted tickets

    pruiz924

      Is there any way to retrieve a ticket that was accidentally deleted in WHD?

        • Re: Retrieving deleted tickets
          apap

          I think the only way will be to go into the database and update the job_ticket table setting 'Deleted' from 1 back to 0.

          I know this works from doing it on our test server and does not appear to cause any issues.

           

          For production you should open a support ticket to SW and ask,  there could be more fields that need updated or a cleaner way.

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