1 Reply Latest reply on May 13, 2015 2:44 PM by Tomas.Saghy

    Additional notification method

    scott.mcneice@dfcufinancial.com

      Has anyone else had the issue where emails will not go to the additional notification method? I have tried everything,

        • Re: Additional notification method
          Tomas.Saghy

          Information about usage of configured notification preferences based on escalation policy step/action:

          • "notify selected group member" and "Notify group member from selected calendar" - one user is chosen and notifications are sent according to notification preferences (to all addresses with specified delay)
          • "Notify all group members" - only the very first notification address is used
          • "Assign alert to" and "Notify also" users at the very end of the escalation policy are only notified using the very first notification address

           

          In the first case the other notification preferences are used when the escalation policy is not moved to the next step and the configured notification preference time has elapsed.