14 Replies Latest reply on May 18, 2015 5:45 PM by samuryan89

    Almost identical rules - one fires, one doesn't?

    samuryan89

      I've made two rules, one that sends an email notification when an agent goes offline, and one when an agent goes online (see attached rules.png).

       

      When I watch in the monitor tab and stop the agent, I can see the InternalAgentOffline event occur, and the rule fires. However, when I start the agent, I see the event occur, but no rule fires (see attached events.png).

       

      I've made sure to enable, save, and activate rules. I even restarted the manager service, just to be sure.

       

      Any ideas?