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Event: Hardware health monitoring for [Node] is undefined

Received alerts in NCM on 2 Nodes this morning...Hardware health monitoring for [Node] is undefined.

These Nodes have been in NCM for quite some time, but we recently upgraded to v11.5.1 of NPM and are running v7.4 of NCM.

When I look at the Events, they show:

Hardware sensor 2.5V voltage in mV of hardware health monitoring on [Node]

is undefined

Hardware sensor 1.8V voltage in mV of hardware health monitoring on [Node]

is undefined

Hardware sensor 1.2V voltage in mV of hardware health monitoring on [Node]

is undefined

Hardware sensor ASIC voltage in mV of hardware health monitoring on [Node

is undefined

Hardware sensor CPU Core voltage in mV of hardware health monitoring on [Node] is undefined

Hardware sensor Power Supply 1 of hardware health monitoring on [Node] is

undefined

Hardware sensor Power Supply 2 of hardware health monitoring on [Node] is

undefined

Hardware sensor 5V voltage in mV of hardware health monitoring on [Node] is

undefined

Can someone tell me why these alerts/event showed up and why they are "undefined"?

Thanks

  • EVENT: HARDWARE HEALTH MONITORING FOR [NODE] IS UNDEFINED

    I am having the same problem after I upgraded Orion from

    SolarWinds-NPM-v12.0.1 to NPM-v12.1

    SolarWinds-NCM-v7.5.1 to NCM-v7.6.0

    SolarWinds-VNQM-v4.2.3 to VNQM-v4.4.0

    SolarWinds-SAM-v6.2.4 to SAM-v6.3.0

    Not sure which one caused the problem.

    These nodes were in Orion for a long time mainly Cisco 3750x and Cisco 2951. Nothing has been changed besides upgrading the versions.

      5/3/2017 12:34 AM Reset | Hardware | [Node] | Status is Up

      5/3/2017 12:34 AM Hardware health monitoring on [Node] is up

      5/3/2017 12:34 AM Hardware sensor Switch 2 - Fan 1 of hardware health monitoring on [Node] is up

      5/3/2017 12:34 AM Hardware type Fan of hardware health monitoring on [Node] is up

      5/3/2017 12:34 AM Hardware sensor Switch 1 - Fan 1 of hardware health monitoring on [Node] is up

      5/3/2017 12:34 AM Hardware sensor Switch 2 - Fan 0 of hardware health monitoring on [Node] is up

      5/3/2017 12:34 AM Hardware sensor Switch 1 - Fan 0 of hardware health monitoring on [Node] is up

      5/3/2017 12:34 AM Hardware sensor Te2/1/1 Transmit Power Sensor of hardware health monitoring on [Node] is up

      5/3/2017 12:34 AM Hardware sensor Te2/1/1 Receive Power Sensor of hardware health monitoring on [Node] is up

      5/3/2017 12:34 AM Hardware type Other of hardware health monitoring on [Node] is up

      5/3/2017 12:34 AM Hardware sensor Te1/1/1 Transmit Power Sensor of hardware health monitoring on [Node] is up

      5/3/2017 12:34 AM Hardware sensor Te1/1/1 Receive Power Sensor of hardware health monitoring on [Node] is up

      5/3/2017 12:34 AM Hardware sensor Switch 2 - Power Supply 1 of hardware health monitoring on [Node] is up

      5/3/2017 12:34 AM Hardware type Power Supply of hardware health monitoring on [Node] is up

      5/3/2017 12:34 AM Hardware sensor Switch 1 - Power Supply 1 of hardware health monitoring on [Node] is up

      5/3/2017 12:34 AM Hardware sensor Switch 1 - Power Supply 2 of hardware health monitoring on [Node] is up

      5/3/2017 12:34 AM Hardware sensor Te2/1/1 Supply Voltage Sensor of hardware health monitoring on [Node] is up

      5/3/2017 12:34 AM Hardware sensor Te2/1/1 Bias Current Sensor of hardware health monitoring on [Node] is up

      5/3/2017 12:34 AM Hardware sensor Te1/1/1 Supply Voltage Sensor of hardware health monitoring on [Node] is up

      5/3/2017 12:34 AM Hardware sensor Te1/1/1 Bias Current Sensor of hardware health monitoring on [Node] is up

      5/3/2017 12:34 AM Hardware sensor Te2/1/1 Module Temperature Sensor of hardware health monitoring on [Node] is up

      5/3/2017 12:34 AM Hardware type Temperature of hardware health monitoring on [Node] is up

      5/3/2017 12:34 AM Hardware sensor Te1/1/1 Module Temperature Sensor of hardware health monitoring on [Node] is up

      5/3/2017 12:29 AM Alert | Hardware | [Node] | Status is Undefined

      5/3/2017 12:24 AM Hardware health monitoring on [Node] is undefined