2 Replies Latest reply on May 5, 2015 8:16 AM by David Di Blasio

    Problems after changing service account password

    amnguyen327

      Hi,

       

      I'm very new to Patch Manager and I'm running into some issues after changing the service account (ewdgssvc-31197) password. I followed the procedures outlined  in the Knowledge Base article "Changing the account or password used for the Patch Manager service". The service starts up fine and Patch Manager opens, but I receive a bunch of errors. If I try and expand Patch Manager Server I receive an error that "Data is null. This method or property cannot be called on null value." (source : EminentUser.UI.Management). I also receive this error if I navigate to the Server Publishing Verification Wizard and select the WSUS server.

       

      If I try and connect to the Update Server I receive an error dataportal.update failure.

       

      Patch Manager and WSUS are installed on the same server.

       

      What could be the problem? I didn't realize changing the service account password would cause so many issues!

       

      Thanks,
      Alicia

        • Re: Problems after changing service account password
          frgpugs

          I would call solarwinds and open a ticket.  You may have to do something with the DBhelper.exe and none of it is ever documented correctly or is ever simple but Brandon Painter is the PM specialist and handles most of the cases and can help you out im sure.

          • Re: Problems after changing service account password
            David Di Blasio

            Hi Alicia,

            Try running through these steps and see if it helps. *Note* my screenshots are a little dated but they should still give you an idea of what you're looking for.

            • Delete the ME and MP keys as shown in the screenshot below

            Description: Description: Description: Description: Description: cid:image004.png@01CBACD7.D5888070

            • Verify that the account you wish to use has the Log on as a service right.
            • Within Patch Manager, go to Patch Manager System Configuration -> Security and User Management and select the Credentials tab.
            • For each Credential listed, you’ll need to left-click on it to select it, then right-click it and choose “Change Password”, then enter the proper password.  Note:  this is only updating the stored password within Patch Manager, not changing the password anywhere else.

            Description: Description: Description: Description: cid:image004.png@01CBF376.C9EDB380

            • If you’ve set up email notifications, you’ll need to change the password stored in EW for that as well under Patch Manger System Configuation -> Patch Manager Servers -> Application Servers -> Application Server Settings tab, as shown below

            Description: Description: Description: Description: cid:image006.png@01CBF377.C0FA2D70

            • If you’ve set a password for Proxy settings in the Software Publishing -> Synchronization Settings, you’ll need to reset that.
            • If you’ve set a password for Proxy settings under Patch Manager System Configuration -> Patch Manager Servers -> Application Servers -> [ServerName] -> Application Server Settings tab, you’ll need to reset that as well.