6 Replies Latest reply on Dec 24, 2015 2:05 PM by ldanza

    Any chance to update Web Help Desk Mobile application? Its been 7 months...

    ktillman

      As a the Google Admin & Helpdesk specialist it would be nice to have a more streamline way to keep track of tickets while on the move. The current version of the mobile app is poor & is in dire need of an update. Am I wishing upon a star or should I let my hopes die? Could you give me any hope peter.kruty?

        • Re: Any chance to update Web Help Desk Mobile application? Its been 7 months...
          apap

          Should I worry?  Also curious on the answer to this and if there is support for the mobile app going forward.

          We are planning on implementing a mobile app server and hoping to make it a key part of our help desk and on call processes.   Sounds like it may not quite be the tool we thought were hoping.

          • Re: Any chance to update Web Help Desk Mobile application? Its been 7 months...
            bvondeylen

            I am also hoping for an update. Especially hoping for an iPad version, but also hoping for an updated iPhone version.

             

            Looking to "Search Assets" just as we now can only "Search Clients" and "Search Tickets".

             

            An iPad version would give more space to create Notes and do more like what the desktop version can do with Tickets.

            • Re: Any chance to update Web Help Desk Mobile application? Its been 7 months...
              Peter Krutý

              Hi Kyle and others,

               

              first of all, I'm sorry for a delayed answer, I only now noticed that I did not submitted my answer several days ago and it got lost. We definitely plan update of our mobile application. We are currently considering several options and we even have some improvements already implemented, but since there are requests on several fronts (improved iOS app, iPad app, Android app, mobile web improvements) we are considering some more dramatic changes, so we can move faster in mobile support on more fronts and be more flexible and faster in releasing improvements. Currently we have iOS application and our mobile web view, but I know many of you would like to have native support for your favourite platform. Whatever is your favourite platform or most desired feature, please do use Web Help Desk Feature Requests space on Thwack to record and vote for what you would like to see. It is important for us to see that, so we can make right decision. I do not have timelines for these, but I expect in coming weeks we will publish more information on what we are considering and working on in mobile.

               

              Thanks everyone for feedback and please keep it coming, we want to make our mobile apps better and what you need,

              Peter

              • Re: Any chance to update Web Help Desk Mobile application? Its been 7 months...
                ldanza

                I've put in a feature request for a Mobile App update over a year ago, and have been totally ignored. All I wanted was a quick way to create a new ticket for a drive-by, went back and checked and checked my feature request, and nothing, so I gave up. I think it's completely ridiculous that a FREE Help Desk product has a better, more advanced IOS/Android App (ie Spiceworks), than a PAID product like WHD. I've moved on to a different product because of this. I feel your pain. I wound up back here to check my feature request cause I was curious lol I'm glad to see people are starting to speak up about this. I've used this product before SolarWinds took it over, the previous company who owned this product was way more responsive to feature requests....