3 Replies Latest reply on Apr 29, 2015 7:08 AM by bvondeylen

    Merging Tickets Bug?


      Several times a user will create a ticket, then later on create another ticket about the same issue.


      I have checked botch tickets, then merged them, but although they merge the data into the one ticket, but tickets still remain. Hopefully this is not intended. We are finding that we work on the one ticket, but the other remains OPEN, and after a few days, the techs are wondering why the OPEN ticket exists.


      How is the merging suppose to work?