7 Replies Latest reply on Jun 4, 2015 12:13 PM by jaybone

Remote Agent & Temp. Files It Creates

tsowers Apr 23, 2015 8:35 AM

Running the remote agent on a few remote sites...collecting WMI data, etc.

I've noticed that this agent now creates a bunch of temp files that tend to grow at a rather increasing rate. I was monitoring a remote Exchange server and all of a sudden I got a low disk space alert from it. Logged in and found there was 11.9GB of temp files located in: C:\Windows\Temp\Solarwinds\JobEngine.v2. Deleted those and all is well. This happened to me on a different server a few weeks prior. Seems to be coming back. Is this normal with the new SAM 6.2 remote player? These files weren't building before the remote player was installed. Curious if anybody else is having this problem.

Re: Remote Agent & Temp. Files It Creates

rob.hock Apr 24, 2015 8:16 AM (in response to tsowers)

Yes, this is a known issue under certain environmental conditions that should be resolved in a near-term service release.
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- Re: Remote Agent & Temp. Files It Creates
  
  tsowers Apr 28, 2015 8:32 AM (in response to rob.hock)
  
  Talked to Solarwinds support and yes, they did confirm an upcoming HotFix release for this issue.
  
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  - Re: Remote Agent & Temp. Files It Creates
    
    jaybone May 22, 2015 8:47 AM (in response to tsowers)
    
    Any word from them when the agent might be available? I've got 38GB of this junk eating up space.
    
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- Re: Remote Agent & Temp. Files It Creates
  
  ashley.cotter Jun 1, 2015 5:15 AM (in response to rob.hock)
  
  Hello Rob,
  
  When is this hot fix coming out? I am unable to locate anything in the customer portal for it..
  
  Seems that the recent update to 11.5 has brought a whole host of issues to our platform that we're stuggling to get resolved and this seems to be one of them... Could you advise when this hot-fix will be available and also for the really High response time when using the agent to monitor nodes.
  
  All then best
  
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- Re: Remote Agent & Temp. Files It Creates
  
  jaybone Jun 4, 2015 10:07 AM (in response to rob.hock)
  
  By any chance, is a fix for this a part of the "Agents have been optimized for overall better performance." item in the SAM 6.2.1 release notes?
  
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  - Re: Remote Agent & Temp. Files It Creates
    
    tsowers Jun 4, 2015 10:10 AM (in response to jaybone)
    
    Should be. I'm planning on upgrading to SAM 6.2.1 tonight.
    
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    - Re: Remote Agent & Temp. Files It Creates
      
      jaybone Jun 4, 2015 12:13 PM (in response to tsowers)
      
      Seems to have fixed it.
      
      Before the agent upgrade, new folders were being created every 25 minutes. It's been almost an hour and a half since the upgrade completed, and no newly-created folders are in there.
      
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