4 Replies Latest reply on May 7, 2015 6:42 AM by sanderton

    More than one match found for user "" in account 1 - WHD 12.2

    sanderton

      Hi all,

       

      A specific user, since January, has been unable to raise tickets to us, he happens to be a department approver as well as a regular user.

       

      It's possible that his AD account was renamed at some point but the AD LDAP connection is active so should update accordingly.


      Anyway when he tries to raise a ticket he receives the error "more than one match found for user "kevans" in account 1"

       

      When searching for clients we cannot find any other accounts in WHD with same / similar names and there is also no similar/same names in AD.

       

       

      Can anyone help me in troubleshooting this please?