3 Replies Latest reply on Jul 2, 2015 11:20 AM by patricks

    Start tasks via email or portal, with attachments?



      We have a process where a form is filled in, and sent to the help desk, either via email or the portal.

      We then have a set of tasks which need to be completed in order by different people/techs.


      I want that document/ticket to be reference-able automatically in the Tasks/Tickets that are created.. Is this possible?