Welcome to the wonderful world of SolarWinds tsojaybird!
First question for you: Do you have VoIP & Network Quality Manager? (VNQM) If not, take a look at this guide tour video, it may be just what you need:
I also did a bit of a digging and found this Thwack question, sadly unanswered, but it may offer some information:
Hope that helps!
First, Thank you.
Yes, we do have VNQM and I saw that post talking about setting triggers and the fact that they can not get information until the call completes which is fine but for a total Noob it is not enough information to get it set up. It does give me hope that it can be done but I still am not sure how.