I am evaluating the Web Help Desktop product and during my review I came across a possible problem to set the Admin Client Role option.
The idea is to use multiple companies, each of which can open new tickets only for contract support products (Request Types).
I created a new Client Admin Role and only scored Products supported for this client.
After that I configured Client Admin Role in user can make call opening.
But to log into the system to open the called user can choose all options registered in the system and not only selected for the Client Admin Role.
I'm not using Department.
Any idea what might be happening? I'm forgetting to configure something?
My interpretation was wrong. The Client Admin Role is for Tickets and not to Request Types.