4 Replies Latest reply on Apr 15, 2015 7:42 AM by klay

    E-mail updates being sent to all clients (actual client and CC) on the ticket.


      When anyone (tech, actual client, and cc) responds to a ticket via email, WHD sends this update out to everyone tied to the ticket. Is there a way to turn this off? I have tried Tickets -> Options -> Auto-reply to clients -> Never, but it still continues to send a updated ticket to everyone.