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Network Performance Monitor (NPM)

Forum SolarWinds NPM Summary Nodes Not being fully identified

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SolarWinds NPM Summary Nodes Not being fully identified

itbanker2014 over 9 years ago

Hello all,

I have just began learning SolarWinds and plan to make heave use of it. However, I noticed in the NPM Summary, the greater majority of the Nodes have been marked as Unknown. I thought SolarWinds NPM was able to identify devices for their make/model/service tag, etc... Is there anything I can do to remedy the identification issue?

0 rob.hock over 9 years ago

We identify devices by sysobjectid, which for new or exotic devices may not be in our DB. Check out this KB: http://knowledgebase.solarwinds.com/kb/questions/3535/SolarWinds+shows+my+device+vendor+as+%22Unknown%22.+How+do+I+get+SolarWinds+Orion+to+recognize+my+device+and+device+vendor%3F
Also NPM 11.5 introduces new "Node Details" poller (Settings->Manage Pollers) that can manually map vendor / OS / etc to sysoid.
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0 sja over 9 years ago

Hi
Do you poll the nodes with ICMP or SNMP?
NPM should not have problem getting most vendors and machine type with Snmp polling.
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0 itbanker2014 over 9 years ago in reply to sja

I have not thought about this but I will certainly check to see what protocol we are using.
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