14 Replies Latest reply on Oct 21, 2016 11:05 AM by jagordon

Cisco ISR 4300 series not showing model number in NPM

ed_gpc Mar 31, 2015 2:16 PM

Hello all -

We have recently been upgrading from 3900 series to 4300 series which runs IOS XE.

Somewhere along the way, the Machine type has become only 'Cisco' rather than 'Cisco 4331' as it use to show when we had the 3945's installed.

Looking at SNMP responses, it looks like maybe Orion was parsing the SysDesc to gather that information.

From 2921:

Name/OID: Cisco IOS Software, 2800 Software (C2800NM-ADVENTERPRISEK9-M), Version 12.4(24)T2, RELEASE SOFTWARE (fc2)

From 4331:

Cisco IOS Software, ISR Software (X86_64_LINUX_IOSD-UNIVERSALK9-M), Version 15.4(3)S1, RELEASE SOFTWARE (fc3)

In looking in the product mib, .1.3.6.1.4.1.9.1.2068 doesn't exist. I'm thinking that's a Cisco MIB update?

Re: Cisco ISR 4300 series not showing model number in NPM

rob.hock Mar 31, 2015 2:27 PM (in response to ed_gpc)

What version of NPM are you running? We regularly update sysoid DB, so we would want to verify with 11.5
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- Re: Cisco ISR 4300 series not showing model number in NPM
  
  ed_gpc Apr 9, 2015 10:09 AM (in response to rob.hock)
  
  Yeah, we haven't made 11.5 yet. I'll see if we can make that happen.
  
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Re: Cisco ISR 4300 series not showing model number in NPM

bfreking May 28, 2015 9:07 AM (in response to ed_gpc)

Hi ed_gpc-
Did you notice any other issues when attempting to manage the new 4300 series? Are you able to get accurate utilization from the interfaces, are config backups working? We are deploying a few of these new 4300's in the future, I would like to know if they can be managed properly.

Thanks
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- Re: Cisco ISR 4300 series not showing model number in NPM
  
  davbyrd Jun 5, 2015 3:54 PM (in response to bfreking)
  
  The 4300's are being properly backed up, just in case you were wondering.
  
  The machine type seems to still be an issue; I'm working internally to get that OID updated.
  
  Thanks!
  
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  - Re: Cisco ISR 4300 series not showing model number in NPM
    
    ed_gpc Jul 6, 2015 3:44 PM (in response to davbyrd)
    
    We upgraded to NPM 11.5.2 and still seeing the problem.
    
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Re: Cisco ISR 4300 series not showing model number in NPM

szimmerm Jul 22, 2015 1:05 PM (in response to ed_gpc)

I upgraded to 11.5.2 and did not see device model type issues HOWEVER I applied hotfix2 that was released July 15th and nearly all my non-cisco devices are now "unknown"

I have a ticket open with support...
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- Re: Cisco ISR 4300 series not showing model number in NPM
  
  dkeogh Oct 21, 2015 8:18 PM (in response to szimmerm)
  
  HI szimmerm
  
  Did you get these working, we have recently deployed the same routers and exactly the same is happening.
  
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  - Re: Cisco ISR 4300 series not showing model number in NPM
    
    jagordon Oct 22, 2015 1:56 PM (in response to dkeogh)
    
    Still an issue here as well.
    
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Re: Cisco ISR 4300 series not showing model number in NPM

jagordon Oct 22, 2015 2:56 PM (in response to ed_gpc)

Chipping away at this - I found the OID with a table that contains what we are looking for: 1.3.6.1.2.1.47.1.1.1.1.2 Cisco ISR4331 Chassis
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- Re: Cisco ISR 4300 series not showing model number in NPM
  
  chatterboxtt Oct 21, 2016 9:30 AM (in response to jagordon)
  
  Hi Jagordon
  
  Can I ask where you found this information? I have been traipsing the internet and can finding nothing. Would you mind sending me the link ?
  
  with kind regards
  Chatterboxtt
  
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  - Re: Cisco ISR 4300 series not showing model number in NPM
    
    jagordon Oct 21, 2016 11:05 AM (in response to chatterboxtt)
    
    There's no link - I just did an SNMP walk on a 4331 router and found the OID that way. The walk tool can be found on your primary Orion server here: C:\Program Files (x86)\SolarWinds\Orion\SnmpWalk.exe There are over 43,000 OIDs on a 4331 router, so it takes a while to scan them all, but you can search the resulting text doc for "4331", and that's how I found the right one.
    
    Jared
    
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Re: Cisco ISR 4300 series not showing model number in NPM

lynchnigel Oct 23, 2015 3:19 AM (in response to ed_gpc)

Hi there

would this sql give you it rather than needing MIBS it could already be in the entity table

SOLVED: Display 3750 Stack member report on node summary page?
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Re: Cisco ISR 4300 series not showing model number in NPM

brian.c.canfield@ojd.state.or.us Oct 30, 2015 3:54 PM (in response to ed_gpc)
Is this fixed yet? we have just installed new server, all upgrades, patches, and the system still shows incorrect/no model number for ISR4331 routers. Also the memory is being reported as 100% used in some ISR4331 routers when it is not. I attached an example of both...

Thanks!

solarwindsbakerrtr1.png 13.5 KB
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Re: Cisco ISR 4300 series not showing model number in NPM

Malik Haider Oct 31, 2015 9:36 AM (in response to ed_gpc)

Go there .

Tell us your "Unknown" devices!
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