Hi,
We plant to create support teams for our customers.
In each team one member is eligible during a week to answer to the client's questions and escalate them to the corresponding techs of the team.
We plant to create a tech group for each team, using the "On Vacation" flag of the techs to force WHD to select the eligible member.
The problem is that a member of one team may be a member of another team !
When such a member is eligible he reset its "On Vacation" flag allowing WHD to select him in another team where he is NOT eligible at this time !
How may we configure WHD to avoid this problem ?
May thanks for your help.