If you tried to order something, points were deducted from your account, but you never got the confirmation email, we apologize for the inconvenience and we’ll get this sorted out for you. In order for us to help you finalize your order and receive your thwack swag as soon as possible, we would need a few pieces of information: date & time of the order items quantities size (if it’s the case) It would be better if you could provide these details in bullet points, to have a clear view of what is needed. Once we have this, we will DM you for the shipping information after confirming that points were deducted from your accounts. If you have questions on anything store related, feel free to email us at ThwackStore@solarwinds.com , and we'll make sure to get back to you in 2-3 business days.

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Having issues with an order from the thwack store?

brett.holzhauer over 9 years ago

If you tried to order something, points were deducted from your account, but you never got the confirmation email, we apologize for the inconvenience and we’ll get this sorted out for you.

In order for us to help you finalize your order and receive your thwack swag as soon as possible, we would need a few pieces of information:

date & time of the order
items
quantities
size (if it’s the case)

It would be better if you could provide these details in bullet points, to have a clear view of what is needed. Once we have this, we will DM you for the shipping information after confirming that points were deducted from your accounts.

If you have questions on anything store related, feel free to email us at ThwackStore@solarwinds.com, and we'll make sure to get back to you in 2-3 business days.

Top Replies

FormerMember over 9 years ago +1

siress ‌ rgtheitman ‌ michael.lipton ‌ hrasco ‌ I've DM you for your shipping details.
FormerMember over 8 years ago in reply to rob.nebinger +1

rob.nebinger ‌, I reimbursed your points.
FormerMember over 8 years ago in reply to ttl +1

ttl , I sent you a DM. Also, the polos are back in stock.

0 siress over 9 years ago
I honestly don't remember the day and time, it was about 2 weeks ago
I purchased the backpack and nerf gun
1 backpack and 4 nerf guns
no size
Never received a confirmation or anything, my points are still at the top, but when I go to the store, they have been deducted.
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0 rgtheitman over 9 years ago
March 10th around 9:30ish AM
(1)SolarWinds tall orange Mug and (1) Lab Coat size XL
Still have not received confirmation email or products. Points were deducted though.
Thanks!
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0 michael.lipton over 9 years ago

I don't remember the day and time, it was months ago but I tried to order the SW cups for 1200 points. It shows I own it but never received the confirmation e-mail.
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0 hrasco over 9 years ago
3/11/2015 around 10:30am
Retractable Badge Holder
1
NA
Received an email stating that it was processed and also I can see that the points are deducted from my store credit. But never received the Retractable Badge holder. Says that I own 1 in the store as well. Looking for any update.
Thank you and have a great day!
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0 FormerMember over 9 years ago

siress‌ rgtheitman‌ michael.lipton‌ hrasco‌ I've DM you for your shipping details.
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0 mamalatte over 9 years ago

Yes, the wireless thwack mouse does not work. Jay made the order and sent it to me. The journal is fine. The mouse ASI#90305 PO# 1084071 Item# US77 I tried with new batteries as well as the ones that came in the box. Can I exchange it for another one? It's mouse size.
Thanks
mamalatte
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0 bspencer63 over 8 years ago

Points deducted last month, never got the email for:
"Users Also Known As Job Security" Retractable Badge Holder - 1500 pts
Tablet - 1750 pts
Lanyard - 1500 pts
SW Laptop Case - 2000 pts
Messenger Bag - 9000 pts
Thanks for checking into this!
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0 cahunt over 8 years ago

I didn't have this issue, but I think I am still waiting on a Shirt that was already deducted with my last order(everything else already came).
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0 FormerMember over 8 years ago

bspencer63‌, cahunt‌ I will contact you directly. Hang tight!
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0 eliortizl over 8 years ago

I just ordered now the backpack and did get the email, but when I was placing the shipping address something happen and y got me back to the previous screen and now it says:
It didn't let me place the order at all!
Can you please help?
Elias.
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