3 Replies Latest reply on Mar 31, 2015 4:31 AM by pabely

    FAQ Editor Freezes with console error

    dtawater

      When attempting to access and edit a FAQ the screen freezes at loading and the console reports

      Uncaught TypeError: Cannot read property 'children' of nullnode.js:25

      CKEDITOR.htmlParser.node.remove

      I haven't found this error in the forum yet.  I will keep trying keywords and will edit this post as the conversation develops.

        • Re: FAQ Editor Freezes with console error
          typhoon87

          I am not able to assist with the error but you may want to note if you are running 12.2 or a prior version. In 12.2 the tech side of the FAQ module was rewritten in a new coding framework from prior releases.

          1 of 1 people found this helpful
            • Re: FAQ Editor Freezes with console error
              dtawater
              Web Help Desk Version12.2.0 - Build #12.2.0.9011
              Java Version1.7.0_45 amd64 (Oracle Corporation)

               

              Java Homec:\Program Files\WebHelpDesk\bin\jre

               

              Classpath../../wrapper/lib/wrapper.jar
              ../../tomcat/bin/bootstrap.jar
              ../../tomcat/bin/tomcat-juli.jar
              ../../webapps/helpdesk/WEB-INF/lib/MDSUnicode.jar

               

              Extension Dirsc:\Program Files\WebHelpDesk\bin\jre\lib\ext
              C:\Windows\Sun\Java\lib\ext

               

              Endorsed JarsC:\Program Files\WebHelpDesk\conf\endorsed\whd-endorsed.jar

               

              Temp Dir../../tomcat/temp

               

              Foundation Overrides JarInstalled successfully.

               

              com.webobjects.foundation._NSStringUtilities class was loaded from

              jar:file:/C:/Program%20Files/WebHelpDesk/bin/webapps/helpdesk/WEB-INF/lib/0JavaFoundationOverrides.jar!/com/webobjects/foundation/