We don't really want to turn on the Auto-close feature. Is there a way to just tell WebHelpDesk "hey send out another resolved email to everyone that's in "Resolved" state? Without having to go one by one?
Thanks for any help you can provide!
We don't really want to turn on the Auto-close feature. Is there a way to just tell WebHelpDesk "hey send out another resolved email to everyone that's in "Resolved" state? Without having to go one by one?
Thanks for any help you can provide!
First place to set this is in the Ticket status (Setup > Tickets > Status Type) you should already have a ticket status for Resolved. Make sure the Client Reminders checkbox is checked.
Second: Go to Setup > Tickets > Priority Types & Alerts. In each priority type you can set the Client Reminder Interval. This is the amount of time in between client emails. Hope this helps.
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