2 Replies Latest reply on Apr 2, 2015 2:49 PM by supercool

    Unable to update alert central

    mdhtbm

      I'm new to installing alert central and I'm getting stuck trying to get it to connect to SolarWinds over the Internet. The error message I get is:

       

      Unable to Connect to SolarWinds

      Internet Connection Status

      Software Update Server

      Error while testing connection: ; nested exception is: java.net.UnknownHostException: updates.solarwinds.com

      Product Information Server

      Error while testing connection: data4content.solarwinds.com

       

      I've verified alert central has Internet access (I can ping google.com). We don't have any firewalls blocking traffic. Any suggestions?

        • Re: Unable to update alert central
          contactjt

          Works for me. I would suggest trying again to confirm if it wasn't a temporary issue.

           

          When I check it shows this version is still current.

          Appliance Version:

          1.1.6.693

          • Re: Unable to update alert central
            supercool

            I ran into a similar issue and found that while my DNS was set on the VM settings, the Alert Central appliance was still using different DNS settings. I could ping out to the internet, but only when using the IP address.  Initially I had overlooked the "To manage this applicance..." message shown in the below screenshot where the DNS servers are setup.  Hope this helps.


            swac.png