0 Replies Latest reply on Mar 11, 2015 6:17 AM by g.pizzolante

    How it works (Assign) when send an email to main adress email of WHD

    g.pizzolante

      Dear all,

       

      I am starting to use WHD and I have a question for you :

       

      I would like to understand how it works when one user will send an email to our main address email of WHD :

       

      1) Where I can define the technician assigned ? It will be all the time the IT admin ?

      2) After receiving the ticket in WHD, we will need to assign after manually the technician, location, the company, etc... right ? Are there any workarounds in order to avoid it and to do automatically ?

       

      Thank you in advance for your help.

       

      Best Regards.

      Gianni