0 Replies Latest reply on Mar 11, 2015 6:17 AM by g.pizzolante

    How it works (Assign) when send an email to main adress email of WHD


      Dear all,


      I am starting to use WHD and I have a question for you :


      I would like to understand how it works when one user will send an email to our main address email of WHD :


      1) Where I can define the technician assigned ? It will be all the time the IT admin ?

      2) After receiving the ticket in WHD, we will need to assign after manually the technician, location, the company, etc... right ? Are there any workarounds in order to avoid it and to do automatically ?


      Thank you in advance for your help.


      Best Regards.