0 Replies Latest reply on Mar 6, 2015 12:00 PM by dtawater

    Force update custom fields in Web Help Desk


          When I update the files used to populate our custom fields and then reupload to WHD, the fields are not updated.  Reopening Browser, Logout/Login, Switch to Client/Tech view does not update the dropdown data.


      As an odd note if i delete and recreate the field and then choose to upload the file once more i can then force the changes.  Is there a caching feature for the popup menu custom field types?  Could IIS caching affect this custom field?