11 Replies Latest reply on Mar 10, 2015 9:04 AM by Manilyn Ramos

    Node is Down, Could Not Poll but Pingable

    pcleaver

      Good afternoon all,

       

      I'd like to start by saying that not only am I new to solarwinds but also networking in general so please excuse me if I miss something obvious or am not providing adequate information!

       

      My company is using NPM (11.0.1) to monitor 30+ devices, mostly all cisco.  All of them are showing as up except for one C3750 switch running IOS 12.2.53.  The node is showing as down which to my knowledge means that NPM is not able to reach it via ping however when I ping it from my machine, it gets through just fine.  One thing to keep in mind is that it is the switch is on a different subnet than the polling device however there are also several other devices on that same subnet that are polling just fine. 

       

      Does anyone have any suggestions on what might be the issue or even just on how to further investigate a more specific reason for this failure?  Any info would be helpful!

       

      Thanks,

      Pryce