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Engineer's Toolset

Forum This version of Advanced CPU Load supports Windows, Unix (Net-SNMP), Foundry, Extreme and Cisco routers and switches

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This version of Advanced CPU Load supports Windows, Unix (Net-SNMP), Foundry, Extreme and Cisco routers and switches

parapiral over 9 years ago

I am adding a device (WS-C3750X-48T-S) in to the Enginners Toolset Advanced CPU Monitor. I get the following incorrect error message:This version of Advanced CPU Load supports Windows, Unix (Net-SNMP), Foundry, Extreme and Cisco routers and switches. The device is indeed a Cisco device! Why would I get this message?

Troubleshooting:

At first I thought it was the credential set on the host so I logged on to it and reimputed my SNMP v3 credentials. I when into the Create, delete, or edit a credential shared across tools and tested the device with the credential set there and got the green check mark. I test with my SNMPv3 credentials just find.

0 airsun over 9 years ago

Hi parapiral‌,

If your device is Cisco, can you try to check if it responds to the following CPU OIDs?

Cisco	cpmCPUTotal1min	1.3.6.1.4.1.9.9.109.1.1.1.1.4
Cisco	cpmCPUTotal5min	1.3.6.1.4.1.9.9.109.1.1.1.1.5
Cisco	cpmCPUTotal1minRev	1.3.6.1.4.1.9.9.109.1.1.1.1.7
Cisco	cpmCPUTotal5MinRev	1.3.6.1.4.1.9.9.109.1.1.1.1.8

This information can be get from:

SolarWinds Knowledge Base :: What CPU and memory utilization object IDs (OIDs) does Orion NPM poll?

0 parapiral over 9 years ago in reply to airsun

I tried to do a SNMP walk against the hosts that were problematic: I received only this data back:
MIB                  OID     Name
SNMPv2-SMI 1.2.6.1 dod.1
SNMPv2-SMI 1.2.6.1 dod.1
I also used Wireshark and got this result:
Protocol    Length        Info
SNMP        114            get-request
SNMP        187            encryptedPDU: privkey Unknown
Which appears to be trying to authenticate over and over again.
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0 airsun over 9 years ago in reply to parapiral

This could be a SNMPv3 incorrect configuration on the said cisco device. You may ask your vendor how to fix it or you may try to refer to How to properly configure SNMPv3 in CISCO and see if it helps.
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