As your aware SRM is meant to be able to handle all VNX/VNX2/VNX Stand-alone Gateway.
I saw similar discussion during SRM RC3 however nothing regarding resolution.
I suggest if you are connecting to the SMI-S ok with the pass/w fine, and tried this SolarWinds Knowledge Base :: Running an ECOM Service Check for EMC SMI-S without any luck, then a support case maybe needed to assist getting to the root cause.
dsbalcau (Balki 1429) the Product Manager maybe able to provide some further info regarding the case with the 5400 and/or a solution for your 5200...
I have this issue in SRM 6.0.5 Final
our SAN is VNX 5200
before that I had STM 5.7.3 on this server and it shows performance details and IOPS
do I need install SRM profiler instead of SRM orion module?
Orion, STM and SMI-S was installed on a server
thanks in advance
I tried TestSmiProvider.exe and it's results are OK
VNX 5200 and 5400 are same generation. but 5400 is for larger solution
So we raised a similar case recently for 5600's [Case # 75860 - Cannot collect data from VNX5600] however that was for STM not SRM.
After we got it running in STM again, we were able to run in SRM afterwards, so I don't think you need to reinst the SMI-S manually.
At present I haven't had to get into the guts of SRM so cannot confirm. However remember SRM uses MS-SQL so I'd be escalating/reaching out to support.
For the STM to work again there was some folders deleted whilst the MariaDb was shutdown, which get rebuilt when it's brought back up.
Went along the lines of deleting the 'Data' folders from all the sub-folders residing in the below:
C:\Program Files\SolarWinds\Storage Manager Server\agent\administrative\\data
C:\Program Files\SolarWinds\Storage Manager Server\agent\systemic\\data
"This was done as there were Kernel logs the following exception:
Error removing fragment:
com.virtualmachinery.btree.exceptions.BTreeInformationException: Record for deletion not found
This means that the files in the 'data' module cache were overwritten before the Collector could collect the data."
Hope you get a quick resolution with support - please give us an update on how you go with SRM for the VNX5xxx incase we need it in future
Q: Why is Storage Manager not reporting on VNX/Clariion Performance?
A: Statistics logging must be turned on.
To enable Statistics Logging, do the following:
1. Open Unisphere.
2. Right click the icon for the storage system.
3. Click Properties.
4. Be sure SP A and SP B are in the System Level setting section.
5. Click the box for Statistics Logging under the Configuration section.
for STM I enabled statistic logging on EMC
but it's disabled
I enable it again
I report you results later
Yep cool, I see you bounced off the VNX 5400 post for RC3 and got a response. Awesome.
Problem is solved