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Forum Subject, Tech and Location disappearing

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Replies 2 replies
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Subject, Tech and Location disappearing

amyd over 9 years ago

We are having an issue when we save a ticket where the ticket is assigned to a tech but then immediately reassigned to no tech and the Subject and location also disappears, Has any one else seen this?

0 apap over 9 years ago

Not a lot to go on amyd but I would be suspicious of that action rule, Send Notification. Is that doing more than intended?
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0 amyd over 9 years ago in reply to apap

I have turned off the notification rule and it is still happening, sometimes all by itself and other times if you press refresh after saving in IE
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