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There is an option in Setup> Techs>Tech Permissions where you can enable or disable the ability to close tickets for each particular Tech Group.
For Clients there is a setting in Tickets> Options called Enable Cancellation By Client- I think Clients only ever get the option Cancel a ticket, not set it to Closed, but you can switch that off anyway or limit how far into the call progress they can do it.
Thank you...the tech permissions feature had a few areas of definition that i need clarification on. this is a very helpful feature.