13 Replies Latest reply on Jun 17, 2015 12:13 PM by epenney

    Alert Import NPM 11.5



        I've upgraded NPM to 11.5. When I go to the Alerts Manager it is the new web interface, but the previously configured alerts do not show up.

      How can I export/import the previously configured alerts into the new web interface now that I've upgraded?


      UPDATE 3/3/2015:

      Got the following procedure from Solarwinds Support( it worked):

      To address your concern, please follow these steps to re-sync Database, repair Orion services and recreate Orion Website:a. Stop all Orion Services:    i. Click Start > All programs > SolarWinds Orion    ii. Go to Advanced features > Orion Service Manager    iii. Click 'Shutdown Everything' to 'Stop' Orion Services

      b. Go to Start > My Computer > C:\Inetpubc. Rename the 'Solarwinds folder' to 'Solarwinds_OLD'. In case you can't rename it, open CMD and type 'iisreset /stop' without the quotes to stop WWW Publishing Service. After renaming the folder, go back to CMD and type 'iisreset /start' without the quotes.

      d. Open IIS - How to Start IIS    i. Click Start > All Programs, click Accessories, and then click Run.    ii. In the Open box, type inetmgr and then click OK

      e. Delete the 'Solarwinds Orion Website'f. If error occurs, stop the 'Orion Application Pool' and try again:    i. On the Application Pools page, select 'SolarWinds Orion Application Pool'.    ii. In the Actions pane, click Stop to stop the application pool.

      g. Go to Start >  All Programs > SolarWinds Orion > Configuration and Auto-Discovery > Configuration Wizard.h. Tick the following then click Next button:    - Database    - Website    - Services

         Note: If you have multiple Polling Engines, please proceed by stopping

      i. On the Website Settings part, make sure IP Address is set to ‘ALL UNASSIGNED’ then click Next button.

      j. Proceed with defaults by clicking Next button.

      K. Observe the behavior of the console within 20 to 30 minutes.