2 Replies Latest reply on Feb 26, 2015 1:24 PM by ltxd

    VM resources question

    ltxd

      vm.png

       

      I did DPA 9.0 upgrade on Feb 6, 2015. The metrics of VM CPU, VM Active Memory Usage etc from the instances which are VM servers are missing from Resources tab after that day. I was able to see their charts before the upgrade although the instances do not have the additional VM option license. Please see screenshot. Please advise how to fix that.

       

      Thanks

      Shirley

        • Re: VM resources question
          jaminsql

          ltxd,

           

          Can you check and make sure that this isn't just a licence issue ? The keys for performance and the VM option are separate. So it is possible and I have seen it before that perhaps there is an unused key in your Customer Portal that needs to be applied. If this is the case the VM icon on the home screen for these instance will have a padlock icon on them.

          VM_lock.JPG

          If it isn't that simple Then please enter a support case and we will take a look with you. We want to make sure you get this running.