1 Reply Latest reply on Feb 25, 2015 1:26 PM by tkoons

    New alert central install advanced alerts are not showing up

    tkoons

      We have installed Alert Central and linked to our orion install and it looked like we were good until I noticed that I was only getting basic alerts.  I do a compare with alerts showing up in Orion with what is showing up in alert central and they have to be warning.  If it is a basic alert and not flagged as warning it seems to miss it altogether.

       

      When I look at message center I do see all the alerts but when I compare everything there only the items under the heading basic alert and marked warning seem to show up.

       

      anybody experience this and if so is there a workaround?

       

      Tom

        • Re: New alert central install advanced alerts are not showing up
          tkoons

          I had been working on this for days and was at the end of my rope but I had one more idea and it seemed to fix it.  I had made a generic admin account just for alertcentral and as it turns out even though the account was set to administrator there were some settings further in that required to be manually set to admin to get all the logs.  May be useful information and root of a few issues out there.

           

          Tom