2 Replies Latest reply on Mar 10, 2015 4:38 AM by g.pizzolante

    How to assign tickets to Group tech taking into account Location

    g.pizzolante

      Dear all,

       

      I would like that when one user selects the request type, it will assign the ticket to the right tech group taking into account the Location.

       

      My Tech Group Software  :

      Peter and Gianni are technicians for EMEA, but Noor for another location

       

       

       

       

       

       

       

      It means that when an user with the location EMEA will select the request type "Software", it will assign to Noor and I do not want this situation.

       

      How I can manage it taking into account that Noor has to be in the same Tech Group as Peter and Gianni ?

       

      Thank you in advance for your help.

       

      Best Regards.