We have people use Web Helpdesk to submit a request for a laptop/projector and then the techs create a reservation in Web Helpdesk for the equipment.
Is there a way to link the reservation to the ticket or can anyone recommend a different process
At this time no. I brought this up the last time I did an over the phone usability study with Solarwinds. There is not even a way to have it email a tech when someone makes a reservation none the less make it a ticket automatically.
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