7 Replies Latest reply on Nov 17, 2015 12:26 PM by scoplin_rr

    Scheduler Service flapping on and off

    mmullins

      Something has happened with our installation of Voyager to cause the scheduler service to become unstable. I'm trying to determine the safest way to perform a repair on the software to try and get it back up and running.

       

      We have the following error in the windows event logs:

       

      Faulting application name: FTP Voyager Scheduler.exe, version: 16.2.0.328, time stamp: 0x542c31b7

      Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2bcac

      Exception code: 0xc0000417

      Fault offset: 0x0000000000070468

      Faulting process id: 0xbec

      Faulting application start time: 0x01d04b96d28e7566

      Faulting application path: C:\Program Files\RhinoSoft\FTP Voyager\FTP Voyager Scheduler.exe

      Faulting module path: C:\Program Files\RhinoSoft\FTP Voyager\MSVCR100.dll

      Report Id: 11a095ee-b78a-11e4-80d6-005056a8624c

      Faulting package full name:

      Faulting package-relative application ID:

       

      Any suggestions? We have quite a few profiles that we don't want to have to re-create here so I'm hoping there is a repair process rather than a clean re install.

       

      Thanks

        • Re: Scheduler Service flapping on and off
          scoplin_rr

          I'm experiencing the same issue. Did you come across a solution for this?

           

          Mine is crashing about every 30 minutes on a very regular basis.

           

          Windows 2012 R2 is the OS and below is my error.

           

          Faulting application name: FTP Voyager Scheduler.exe, version: 16.2.0.328, time stamp: 0x542c31b7

          Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2bcac

          Exception code: 0xc0000417

          Fault offset: 0x0000000000070468

          Faulting process id: 0x2894

          Faulting application start time: 0x01d11b09900783fd

          Faulting application path: C:\Program Files\RhinoSoft\FTP Voyager\FTP Voyager Scheduler.exe

          Faulting module path: C:\Program Files\RhinoSoft\FTP Voyager\MSVCR100.dll

          Report Id: b96268db-8701-11e5-80d4-b82a72d301a0

          Faulting package full name:

          Faulting package-relative application ID:

            • Re: Scheduler Service flapping on and off
              josh.d

              Did you try repairing the c++ redistributeable packages?

                • Re: Scheduler Service flapping on and off
                  scoplin_rr

                  Good call, I'll try that next. I ended up trying to uninstall FTP Voyager and then it needs a reboot before it can reinstall. My next window is this coming weekend, so I'll try both of these things (reinstall and repair of C++) on Sunday.

                    • Re: Scheduler Service flapping on and off
                      scoplin_rr

                      Well, I reinstalled and it was experiencing a different issue. The email alerts were not working, then the scheduled FTP transfers were failing after ~25-35 minutes and causing it to start the scheduled transfer over again.

                       

                      I then tried to create a scheduled task that just emailed a confirmation email and when to stop the service. When I restarted it again, I started getting the below crashes. They are slightly different. yay.....

                       

                      Faulting application name: FTP Voyager Scheduler.exe, version: 16.2.0.328, time stamp: 0x542c31b7

                      Faulting module name: FTP Voyager Scheduler.dll, version: 16.2.0.328, time stamp: 0x542c3199

                      Exception code: 0xc0000005

                      Fault offset: 0x0000000000012530

                      Faulting process id: 0x3674

                      Faulting application start time: 0x01d1215e1f667e10

                      Faulting application path: C:\Program Files\RhinoSoft\FTP Voyager\FTP Voyager Scheduler.exe

                      Faulting module path: C:\Program Files\RhinoSoft\FTP Voyager\FTP Voyager Scheduler.dll

                      Report Id: 5e49eb23-8d51-11e5-80d5-b82a72d3019f

                      Faulting package full name:

                      Faulting package-relative application ID: