6 Replies Latest reply on Nov 26, 2018 9:40 AM by djeten

    Send Email to client by action rule


      Hallo, community!

      Id like to make an action rule, that sends an email to the client, if the ticket status is "In Progress".

      And I have one question - how can I send an email to client  by action rule? There is the tag <client_email>. I tried to write this to the feld "Recipient" and save the action rule, but Helpdesk throws "<" and ">" from Recipient. Thats why its unpossible for me to send an email to the client!

      I can send it to one certain person, if I write down direct the email-address,  but not a ticket's client.

      Please help! Thank you!