7 Replies Latest reply on Dec 5, 2018 1:19 PM by cp_orion

    NOT able to find where Web Helpdesk's functionality for TLS for Inbound Mail Accounts


      We recently purchased Web Helpdesk (using the latest version, 12.2.0 - Build # per the most recent patch) to use as a replacement for an old system we had in place. Our email system is via Office 365 where TLS is required for authentication into their systems. While setting WHD up I am unable to find where the Inbound Mail Account settings for authentication via TLS which I which is used in the Outgoing Mail Accounts area. Without that I have no chance of being able to use this software.

      Is there some sort of setting elsewhere in the program that I need to enable/change or that I'm missing to have this functionality? Thank you!


      Message was edited by: Kenneth Murray