6 Replies Latest reply on Apr 24, 2015 5:44 AM by conners

    NOT able to find where Web Helpdesk's functionality for TLS for Inbound Mail Accounts

    kmurrayjcc

      We recently purchased Web Helpdesk (using the latest version, 12.2.0 - Build #12.2.0.9028-HF1-385141 per the most recent patch) to use as a replacement for an old system we had in place. Our email system is via Office 365 where TLS is required for authentication into their systems. While setting WHD up I am unable to find where the Inbound Mail Account settings for authentication via TLS which I which is used in the Outgoing Mail Accounts area. Without that I have no chance of being able to use this software.


      Is there some sort of setting elsewhere in the program that I need to enable/change or that I'm missing to have this functionality? Thank you!

       

      Message was edited by: Kenneth Murray