6 Replies Latest reply on Feb 16, 2015 8:13 AM by pgaryga

    WebHelpDesk Integration

    pgaryga

      Since installing the RC, WebHelpDesk is no longer creating any tickets for alerts.

      Is a config change required to re-enable this integration or is it in development as part of the new alerting engine?

        • Re: WebHelpDesk Integration
          Peter Krutý

          Checking this on our side with engineering. I'm not aware this would be necessary, but let me see. In the meantime do you see alerts received in logs of WHD?

          • Re: WebHelpDesk Integration
            Elenka

            Hi Pgaryga, could you please specify a version of ConfigurationWizard in Orion Platform Details page (in Settings -> Orion Platform Details)? Thank you!

              • Re: WebHelpDesk Integration
                pgaryga

                Hi,

                 

                Version Info

                AccountLimitationBuilder.exe2015.01
                AlertingEngine.exe2015.1.0.0
                AlertManager.exe2015.01
                AntiXSSLibrary.dll4.2.0.0
                Antlr3.Runtime.dll3.1.0.39271
                Antlr3.Utility.dll0.1.0.39272
                BasicAlertsManager.exe2015.01
                Castle.Core.dll3.3.0.2287
                Castle.Windsor.dll3.3.0.2412
                ConfigurationWizard.exe2015.1.5400.2328
                Database-Maint.exe2015.1.5400.2328
                DatabaseManager.exe2015.1.5400.2328
                DotNetOpenAuth.Core.dll4.3.4.13329
                DotNetOpenAuth.OAuth2.Client.dll4.3.4.13329
                DotNetOpenAuth.OAuth2.ClientAuthorization.dll4.3.4.13329
                DotNetOpenAuth.OAuth2.dll4.3.4.13329
                EntityFramework.dll6.0.21010.0
                EntityFramework.SqlServer.dll6.0.21010.0
                EO.Pdf.dll5.0.34.2
                ExportToPDFCmd.Exe2015.1.5400.2328
                HtmlSanitizationLibrary.dll4.2.0.0
                ICSharpCode.SharpZipLib.dll0.85.5.452
                Infragistics2.Shared.v7.3.dll7.3.20073.38
                InstallHelper.RunOnce.exe2015.1.5400.2328
                Interop.cdosys.dll1.0.0.0
                Interop.COMAdmin.dll1.0.0.0
                Interop.NetFWTypeLib.dll1.0.0.0
                Interop.olelib.dll1.61.0.0
                Interop.OrionSWScheduler8.dll1.0.0.0
                Interop.SHDocVw.dll1.1.0.0
                Interop.TaskScheduler.dll1.0.0.0
                ipam.uninstall.tool.exe4.3.0.258
                Kiwi_LogViewer_2.1.0_Win32.setup.exeUnknown
                LicenseManager.exe3.0.0.658
                log4net.dll1.2.10.0
                LogAdjuster.exe2015.1.5400.2328
                makecert.exe6.1.7600.16385 (win7_rtm.090713-1255)
                Microsoft.Web.Services3.dll3.0.5305.0
                MomConnectorFrameworkV2.dll5.0.2749.0
                NetPerfMonEventLog.dll6.0.0.0
                Newtonsoft.Json.dll4.5.11.15520
                nsoftware.IPWorksSSNMP.dll9.0.5077.0
                OptimizeWebsite.exe2015.1.5400.2328
                OrionAlertEngine.exe2015.01
                OrionNPMMapEngine.dll2015.01
                OrionPermissionChecker.exe2015.1.5400.2328
                OrionReportWriter.exe2015.01
                OrionSWDiscoveryServices9.dll2015.01
                OrionSWLogger.dll2015.01
                OrionSWScheduler8.dll2015.01
                OrionWeb.dll2015.1.5400.2328
                phantomjs.exe1.9.2
                PollerCheckerTool.exe2015.1.5400.2328
                PrintLauncher.exe2015.1.5400.2328
                RegAsm.exe4.0.30319.18408 built by: FX451RTMGREL
                SciLexer.dll3.0.4
                SciLexer64.dll3.0.4
                ScintillaNet.dll2.5.0.0
                SmartThreadPool.dll2.0.0.0
                SnmpWalk.exe2011.2.0.0
                SolarWinds.AgentManagement.Contract.dll1.1.0.1076
                SolarWinds.Alerting.Service.exe2015.1.5400.2328
                SolarWinds.BusinessLayerHost.Contract.dll2015.1.5400.2328
                SolarWinds.BusinessLayerHost.exe2015.1.5400.2328
                SolarWinds.BusinessLayerHostx64.exe2015.1.5400.2328
                SolarWinds.Cirrus.IS.Client.dll7.3.12.45
                SolarWinds.Collector.Contract.dll2.11.0.179
                SolarWinds.Common.dll2015.1.5400.2328
                Solarwinds.Compression.dll2015.1.5400.2328
                SolarWinds.ConfigurationWizard.Common.dll2015.1.5400.2328
                SolarWinds.ConfigurationWizard.IIS7.dll2015.1.5400.2328
                SolarWinds.ConfigurationWizard.IIS7.Installer.exe2015.1.5400.2328
                SolarWinds.ConfigurationWizard.Permissions.dll2015.1.5400.2328
                SolarWinds.ConfigurationWizard.Plugin.APM.dll6.2.0.1044
                SolarWinds.ConfigurationWizard.Plugin.Common.dll2015.1.5400.2328
                SolarWinds.ConfigurationWizard.Plugin.FSM.dll6.6.2.730
                SolarWinds.ConfigurationWizard.Plugin.IPAM.dll4.3.0.258
                SolarWinds.ConfigurationWizard.Plugin.NetFlow.dll4.1.0.591
                SolarWinds.ConfigurationWizard.Plugin.NPM.dll11.5.4.3659
                SolarWinds.ConfigurationWizard.Plugin.OIP.dll2.3.469.0
                SolarWinds.ConfigurationWizard.Plugin.Orion.dll2015.1.5400.2328
                SolarWinds.ConfigurationWizard.Plugin.UDT.dll3.2.0.251
                SolarWinds.ConfigurationWizard.Plugin.VIM.dll2.0.0.1148
                SolarWinds.DatabaseManager.Strings.dll2015.1.5400.2328
                SolarWinds.DataGap.AnalysisTool.exe2015.1.5400.2328
                SolarWinds.Diagnostics.DBResponse.exe2015.1.5400.2328
                SolarWinds.FipsManager.exe2015.1.5400.2328
                SolarWinds.InformationService.Contract2.dll2015.1.0.187
                SolarWinds.Internationalization.dll2015.1.5400.2328
                SolarWinds.JobEngine.Contract.dll1.6.0.28
                SolarWinds.JobEngine.Contract2.dll2.9.0.255
                SolarWinds.Licensing.Analysis.dll3.0.0.658
                SolarWinds.Licensing.Diagnostics.exe3.0.0.658
                SolarWinds.Licensing.Framework.dll3.0.0.658
                SolarWinds.Logging.dll2015.1.5000.303
                SolarWinds.Management.dll2015.1.5400.2328
                SolarWinds.NCM.AlertAction.dll7.3.12.45
                SolarWinds.NCM.BusinessLayerPlugin.dll1.0.1.0
                SolarWinds.NCM.Contracts.dll7.3.12.45
                SolarWinds.NCM.RTNForwarder.exe7.3.12.45
                SolarWinds.Net.ICMP.dll2015.1.5400.2328
                SolarWinds.Net.SNMP.dll2015.1.5400.2328
                SolarWinds.Net.WMI.dll2015.1.5400.2328
                SolarWinds.Netflow.Common.dll4.1.0.591
                SolarWinds.Netflow.FastBit.Client.dll4.1.0.591
                SolarWinds.Netflow.FastBit.Contract.dll4.1.0.591
                SolarWinds.Netflow.Installer.Common.dll4.1.0.591
                SolarWinds.Netflow.Strings.dll4.1.0.591
                SolarWinds.Netflow.Utils.dll4.1.0.591
                SolarWinds.NTM.Common.dll2.1.1.383
                SolarWinds.NTM.Data.dll2.1.1.383
                SolarWinds.NTM.Discovery.dll2.1.1.383
                SolarWinds.NTM.Topology.dll2.1.1.383
                SolarWinds.Orion.Collector.MessagePlugin.dll2015.1.5400.2328
                SolarWinds.Orion.Collector.Plugins.dll2015.1.5400.2328
                SolarWinds.Orion.Common.dll2015.1.5400.2328
                SolarWinds.Orion.CommonHelper.Interop.dll1.0.0.0
                SolarWinds.Orion.Core.Actions.dll2015.1.5400.2328
                SolarWinds.Orion.Core.Alerting.dll2015.1.5400.2328
                SolarWinds.Orion.Core.Alerting.Plugins.dll2015.1.5400.2328
                SolarWinds.Orion.Core.Auditing.dll2015.1.5400.2328
                SolarWinds.Orion.Core.BusinessLayer.dll2015.1.5400.2328
                SolarWinds.Orion.Core.Collector.dll2015.1.5400.2328
                SolarWinds.Orion.Core.Collector.MessageSender.dll2015.1.5400.2328
                SolarWinds.Orion.Core.Common.dll2015.1.5400.2328
                Solarwinds.Orion.Core.Data.dll2015.1.5400.2328
                Solarwinds.Orion.Core.Database.dll1.0.0.0
                Solarwinds.Orion.Core.Dependencies.dll2015.1.5400.2328
                SolarWinds.Orion.Core.Discovery.dll2015.1.5400.2328
                SolarWinds.Orion.Core.Jobs.dll2015.1.5400.2328
                SolarWinds.Orion.Core.Jobs2.dll2015.1.5400.2328
                SolarWinds.Orion.Core.MessageActions.dll2015.1.5400.2328
                SolarWinds.Orion.Core.Models.dll2015.1.5400.2328
                SolarWinds.Orion.Core.Pollers.dll2015.1.5400.2328
                SolarWinds.Orion.Core.Reporting.dll2015.1.5400.2328
                SolarWinds.Orion.Core.SharedCredentials.dll2015.1.5400.2328
                SolarWinds.Orion.Core.Strings.dll2015.1.5400.2328
                SolarWinds.Orion.Core.SwisViaCOM.dll1.0.0.0
                SolarWinds.Orion.Core.Topology.dll2015.1.0.23
                SolarWinds.Orion.Discovery.Contract.dll2015.1.5400.2328
                SolarWinds.Orion.Discovery.Framework.dll2015.1.5400.2328
                SolarWinds.Orion.Discovery.Job.dll2015.1.5400.2328
                SolarWinds.Orion.FeatureManager.Interop.dll1.0.0.0
                SolarWinds.Orion.I18n.Interop.dll1.0.0.0
                SolarWinds.Orion.MacroProcessor.dll2015.1.0.0
                SolarWinds.Orion.NCM.Security.dll7.3.12.45
                SolarWinds.Orion.Packages.dll1.0.0.57
                SolarWinds.Orion.Pollers.Framework.dll2015.1.5400.2328
                SolarWinds.Orion.Security.dll2015.1.5400.2328
                SolarWinds.Orion.Topology.Calculator.exe2015.1.5400.2328
                SolarWinds.Orion.Topology.Framework.dll2015.1.0.23
                SolarWinds.Orion.Web.Integration.Common.dll2015.1.5400.2328
                SolarWinds.Orion.Web.Integration.dll2015.1.5400.2328
                SolarWinds.OrionScheduler2.dll2015.1.5400.2328
                SolarWinds.Packaging.Contract.dll1.0.0.57
                SolarWinds.Packaging.Core.dll1.0.0.57
                SolarWinds.PollerChecker.Contract.dll2015.1.5400.2328
                SolarWinds.PollerChecker.dll2015.1.5400.2328
                SolarWinds.PollerChecker.Plugin.Core.dll2015.1.5400.2328
                SolarWinds.PollerChecker.Plugin.PollerChecker.dll2015.1.5400.2328
                SolarWinds.Reporting.dll2015.1.5400.2328
                SolarWinds.Security.Cryptography.X509Certificates.dllUnknown
                SolarWinds.Security.Cryptography.X509Certificates.x64.dllUnknown
                SolarWinds.Shared.dll2015.1.5400.2328
                SolarWinds.Syslog.dll2013.2.0.1
                SolarWinds.Syslog.Strings.dll2013.2.0.1
                SolarWinds.WebLauncher.exe2015.1.5400.2328
                SolarwindsDiagnostics.exe2015.1.5400.2328
                StopNetPerfMon.exe2015.1.5400.2328
                SWAlertActions8.dll2015.01
                SWAlertEngine8.dll2015.01
                SWSubClass.dll2015.01
                SWSysLogActions.dll2015.01
                SWTrapActions.dll2015.01
                SWTrapService.exe2015.1.5400.2328
                SyslogService.exe2015.1.5400.2328
                SyslogViewer.exe2015.01
                taskschd.dll6.1.7600.16385 (win7_rtm.090713-1255)
                tdbgpp8.dll8.0.20034.14
                TDBWSnk6.dll5.00.0020
                TestAlerts.exe2015.01
                todgub8.dll8.0.20034.18
                TrapViewer.exe2015.01
                Vim25Service.dll0.0.0.0
                Vim25Service.XmlSerializers.dll0.0.0.0
                VimService.dll0.0.0.0
                VimService.XmlSerializers.dll0.0.0.0