In IT, we are wanting to streamline the new hire process. When a new employee starts, we have to create an AD account, email address, accounts for other software, etc. We need to be reminded with tickets of all the different tasks. Here's my idea for this:
HR sends an email with parameters specified that puts in the original ticket to fire off the different tasks. One of the fields in the email will be a custom field containing the Employee name.
Based on this initial ticket entered, can it pass the employee name to the other tasks/tickets? For example....HR enters John Smith as the name.
1. Task 1 fires off that is "Create AD Account"...the details show "John Smith" which was grabbed from the original ticket or email.
2. Task 2 fires - create email - details show John Smith wihin
3. etc for multiple tasks.
Please note that containing the name within the tasks are important as we may have multiple people start at the same time.
Thoughts on this?