Is it possible to add custom ticket variables/fields to approval emails and/or ticket notes?
For example for a special account type a different team than normal has to create an additional account for new users. Instead of transferring a ticket we created an approval process based on if a custom ticket field is checked. Instead of making them open the ticket we would like to supply them with the needed information the users input into custom ticket fields.
Ex approval email format:
Hello,
New employee <employee name> <employee id> needs a new account per Ticket <ticket_id>.
Thank you