If you're performing the same task over and over you could try using quick tickets to create templates?
Alternatively read-out the ticket use the REST API and then create a new ticket from powershell.
I'm no expert but I've made a start see my post: https://thwack.solarwinds.com/thread/67470
Hope this helps
I will look at the quick tickets tho, .....
some times we send two people out for a ticket, a move for example or cable run. We create the first ticket for the first tech, we would like to take the ticket with all its info and create a copy for the second tech or while they are there a request is made from the same client so, would like to just copy the org ticket for the additional request
Yes I see the problem. To assign a second tech to the ticket without "escalating" (removing from first tech) isn't really possible as far as I can see.
With the copy thing, I can understand why they don't offer it as an option. I try to think of the tickets as being like a preliminary invoice - you would most likely not send a customer 2 invoices for the same job.
But as for adding 2 techs to the 1 job - we have this problem too and I think it's a feature that should be added.
Sorry I couldn't be of more help