17 Replies Latest reply on Apr 27, 2018 10:23 AM by kricker@macarthurco.com

    How to create a daily ticket report in WHD


      We are moving to production use of WHD next week.  One item I am looking for help with is how to create a report that can be scheduled on a daily basis.  This report would list tickets open for the previous day, sorted by Tech Group.  The contents would like the image below (Ticket #, Time Opened, Tech Assigned, Client, Description, one or more notes (latest listed first), and the priority of the ticket.


      I know we can produce this report from the main ticket screen, but that is on-demand/manual.  The image is a sample of the report from our old system, using Crystal Reports and a schedule job to e-mail to the IT team.  Is a scheduled report like this possible in WHD?