5 Replies Latest reply on Sep 15, 2016 11:59 AM by rodegard

    I would like to hide some of our request types from techs that are not made visible to clients, is there anyway to do this?


      There are several request types that we do not use anymore and they are made not visible to clients, how can we make them not visible to techs either?  I don't want our techs selecting the incorrect request type, that is why I need them to not be visible to techs as well.   There are no active tickets in these request types either.  In the future, we may want to run reports on these request types, so deleting them is not an option.