1 Reply Latest reply on Jan 30, 2015 8:58 AM by matt8

    Split a Ticket

    bvondeylen

      Multiple Tickets can be merged, which is very nice. Is there a simple way of "Splitting" a ticket?

       

      Our HR staff will send a ticket whenever we have staff leaving, retiring, resigning, etc so we can remove them from Active Directory (AD). Problem is, they will create 1 ticket and tell me when people are leaving, and those people are leaving on different dates. I have asked them to create individual tickets for each person, but it goes in one ear and out the other.

       

      So, I would like to split the ticket, so I can add each to a schedule so I get a reminder when to remove each user from AD. I know I can create my own tickets, then re-assign to the original client, but that is time consuming.

       

      Any ideas?